Privacy Policy for Realway Driver

Application Name: Realway Driver (com.welevelup.realway.driver)

Developer: We Level Up Tech

Effective Date: January 23, 2025

Last Updated: January 23, 2025

1. Introduction

Welcome to Realway Driver, developed by We Level Up Tech.

Realway Driver is a mobile application designed for delivery drivers to receive delivery assignments, manage deliveries, communicate with dispatchers and merchants, and navigate to pickup and delivery locations.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the application.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name

• Phone number

• Email address

• Profile photo (if provided)

• Driver account information

• Login credentials

2.2 Delivery Information

We collect information related to delivery operations, including:

• Assigned delivery orders

• Customer information necessary to complete deliveries

• Pickup and delivery addresses

• Delivery status updates

• Pickup and completion timestamps

• Delivery-related notes

2.3 Location Information

Realway Driver collects location data to:

• Display nearby delivery requests

• Provide turn-by-turn navigation

• Track delivery progress

• Update your live location during active deliveries

• Improve dispatch accuracy and route optimization

Location data may be collected while the application is in use and, when required for active deliveries, while running in the background.

2.4 Technical Information

We may automatically collect:

• Device model

• Operating system

• App version

• Device identifiers

• IP address

• Language and region settings

• Crash reports and diagnostic information

2.5 Communications and Notifications

We may collect information related to:

• Customer support requests

• Service-related notifications

• Operational communications required to provide the service

3. How We Use Your Information

We use your information to:

• Create and manage your driver account

• Assign delivery requests

• Provide navigation and routing services

• Update delivery statuses in real time

• Improve application performance and reliability

• Send delivery and operational notifications

• Provide customer support

• Prevent fraud and improve security

• Comply with legal and regulatory obligations

4. Information Sharing

We do not sell your personal information.

We may share your information with:

• Businesses and merchants you deliver for

• Realway platform administrators and dispatch operators

• Service providers that support hosting, maps, notifications, analytics, and security

• Government authorities or legal entities when required by applicable law

• Third parties when necessary to protect our legal rights, users, or prevent fraud

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption during data transmission

• Secure servers and databases

• Restricted access to personal information

• Regular security monitoring and reviews

However, no electronic storage or transmission method is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your account and personal data

• Restrict or object to certain processing activities

• Request a copy of your personal data

• Withdraw consent where applicable

7. Data Retention

We retain your information only for as long as necessary to:

• Provide the Realway Driver services

• Maintain delivery records

• Resolve disputes

• Comply with legal obligations

• Protect the legitimate interests of users and the company

When data is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

8. Children's Privacy

Realway Driver is not intended for individuals under the age of 18, or under the minimum legal age required to work as a delivery driver in your country.

We do not knowingly collect personal information from children.

9. Third-Party Services

The application may use third-party services, including:

• Mapping and navigation services

• Push notification services

• Cloud hosting providers

• Analytics and crash reporting services

These providers operate under their own privacy policies.

10. App Permissions

To provide its services, Realway Driver may request the following permissions:

• Precise location

• Background location (during active deliveries)

• Internet access

• Push notifications

• Camera (if required for proof of delivery)

• Photos or storage access (when uploading images or documents)

These permissions are used solely to provide the application's core functionality.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

We Level Up Tech

Email: privacy@realwayapp.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Any updates will be posted within the application or on our Privacy Policy page, and the Last Updated date will be revised accordingly.